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FAQS
Yes, they do! Our POPU PMU machines are made in china and include a one-year warranty on all parts. If your machine breaks within one year of purchase, please send it along with your proof of purchase.
Except during peak season, we usually need 1-2 working days to process your order.
It takes 3-7 working days to arrive in Asia.
It takes 3-7 working days to reach the U.S. and North America.
It takes 5-7 working days to reach Europe.
It takes 7-10 working days to reach South America, Australia, and New Zealand.
It takes 7-10 working days to arrive in Ukraine, Russia, and other countries.
For battery items or devices with batteries, the shipping time may be longer, about 10-15days.
If you find a defect in our products, all our new tattoo equipment can be returned within 7 days of purchase.
Before you return the defective product to us, we ask you to take a video to show the detailed information about the defective product.
After clarification, we will provide the delivery address for you to return the goods.
For wholesale and distribution inquiries, please contact: support@popumicrobeauty.com
Questions about online store order status: support@popumicrobeauty.com
After-sales support: support@popumicrobeauty.com
We do provide Western Union, Bank Wire Transfer, and Paypal for transactions. You can get detailed information about payment methods through our customer service (support@POPU MICROBEAUTY .com.)
After you continue to check out on our website, the shipping cost will always be displayed.
For your reference, the shipping cost depends on the size and weight of the order.
If you have relocated, the customer is responsible for contacting the courier and ensuring that they have your current address in a timely manner so that they can forward it to your new address. If the given address matches the shipping label, POPU is not responsible for packages delivered to the wrong address.
popumicrobeauty store
B6, Headquarters Economic Park, Yiwu City, Zhejiang Province, China
Monday - Saturday
9am - 5pm
POPU Affiliate Program
This is your exclusive collaboration with POPU, welcoming PMU artists and social influencers from around the world to participate. If you're passionate about our products and want to share them with more people while earning exclusive discounts and commissions, please join our program.