POPU Microbeauty is a professional PMU supply brand for permanent makeup artists, brow artists, trainers, and beauty studios. We focus on PMU-friendly machines, cartridges, accessories, education, and artist support.

Start with the service you are training for or performing most often: brows, lips, eyeliner, or general PMU practice. If you are unsure, contact us with your technique, training level, and current machine so we can guide you toward a practical starter setup.

POPU is focused on PMU, brow, lip blush, eyeliner, and beauty studio workflows. Some tools may overlap with adjacent tattoo use cases, but our product guidance is written for PMU artists first.

Yes. Trainers and studios can contact us for product guidance, student kit planning, wholesale inquiries, and repeat purchasing support. We can help you build a more consistent supply path for classes or studio teams.

The best way to order is through the POPU website. If you are buying through an authorized distributor, please keep your proof of purchase so support can verify the order if you need help later.

Available payment methods are shown during checkout. For wholesale, distributor, or special payment inquiries, please contact customer support before placing the order.

If your order is still being processed, contact customer support as soon as possible. Once the order has been completed or shipped, we may not be able to cancel it or change the shipping details.

Shipping cost is calculated at checkout based on your delivery country, carrier options, order size, and order weight. Continue to checkout to see the current shipping options before payment.

No. We cannot ship to P.O. Boxes. Please use a complete street address that can receive tracked courier deliveries.

Yes. POPU machine warranty coverage depends on the part: motor coverage is listed as 1 year, battery pack coverage as 6 months, and spare parts such as buttons or cables as 3 months. Warranty applies to manufacturing defects under normal use and does not cover misuse, modification, unauthorized repair, or wear and tear.

Because PMU machines are professional beauty tools and may involve cross-contamination concerns, machine returns are limited. Current policy states that unused machines returned within 7 days may be eligible for refund if approved, with the buyer responsible for shipping costs and applicable import duties.

Contact POPU support before sending anything back. Include your order number, purchase email, product name, a clear description of the issue, and photos or video showing the problem. Our team will review the issue and provide next steps.

Use the Contact Us page for general product, order, wholesale, and distributor questions. For machine warranty or repair cases, use the repair request form so the team receives the details needed to review your case.

Please contact POPU through the Contact Us page with your business name, country, audience, expected order needs, and whether you are a trainer, studio, distributor, or reseller.